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Contractor’s performance evaluation process and scorecard mechanism

Contractor’s performance evaluation process and scorecard mechanism

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Safeway Concessions is the branded roads platform of nine (9) Special Purpose Vehicles(SPVs) incorporated for the nine (9) National Highway stretches of TOT Bundle 1 TOT Project. They needed an evaluation process to establish a robust contractor performance evaluation framework. The process encompasses identification of defects, planning & implementation of the operational activities to undertake repair of defects, monitoring of the contractor’s performance on a daily basis, and periodic review of the performance of the engaged agency, and deciding the payable amount after rewarding/imposition of a penalty if any.

The Challenges

  • Difficulty in managing tasks.
  • Difficulty in monitoring performance.
  • Manual generation of Scorecard.
  • Managing tasks project-wise manually is difficult.

Approach

When SplendorNet got involved there were two major requirements, first was the task management process and the second was KYC management and their linking to the inspections/issue/task. So firstly we conducted research and analysis based on the requirement to get a better understanding of the requirement. After getting a brief idea our team divided the project into two phases.

In the first phase, we created a task management process and in the second phase, we added the KYC management and their linking to the inspections/issue/task.

The Business Benefits

  • Improved task management.
  • Report generation on the basis of data collected.
  • Monitor task.
  • KYC is attached to the inspection so performance can easily be managed.
  • Manage tasks project-wise with roles.
  • The approval process for the done/ completed task.

Customer Profile

Safeway Concessions is the branded roads platform of nine (9) Special Purpose Vehicles (SPVs) incorporated for the nine (9) National Highway stretches of TOT Bundle 1 TOT Project.

Technology and Tools

  • Python (Django)
  • JavaScript (Angular)

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